What Is Your Cancellation or Pause Policy?
We understand that life circumstances change. You may have unexpected financial constraints, want to pause treatment temporarily, or decide that GLP-1 or dual-agonist (GLP-3/retatrutide) therapy isn’t right for you at this time. Our cancellation and pause policy is designed to be flexible and patient-friendly, recognizing that your needs may evolve during your weight loss journey. We want to support your decisions and make it easy for you to adjust your treatment as needed.
Pausing Your Treatment
Pausing treatment is an option if you need to take a break without permanently ending your program. This might be appropriate if you’re experiencing side effects that are too bothersome, facing temporary financial constraints, planning a pregnancy, or dealing with a medical situation that makes continuing treatment inadvisable. Pausing allows you to maintain your account and resume treatment later without restarting the full evaluation process.
To pause your treatment, contact our team at any time. Your provider will document your pause in your medical record, and your medication refills will be stopped. Your account remains active, and your medical records are retained. When you’re ready to resume, simply reach out, and your provider will review your current health status and readiness before restarting your medication.
How Pausing Works
- Simple process: Contact our team to request a pause—no lengthy paperwork or justification required
- Immediate effect: Refills are stopped immediately to prevent unwanted medication delivery
- Duration flexibility: You can pause for as short as a week or as long as you need
- No penalties: There are no cancellation fees or early termination charges for pausing
- Medication guidance: If you have remaining medication at home, we’ll provide guidance on safe storage and disposal
- Resumption support: When ready, your provider will assess your current health and safely guide your return to treatment
Cancelling Your Treatment
If you decide to end your treatment permanently, we respect that decision. Cancellation is straightforward and available anytime, without penalties or exit fees. You simply need to notify our team of your intention to cancel. Your account will be closed, though your medical records will be retained according to HIPAA requirements (typically 6-7 years).
Before canceling, we encourage you to discuss your reasons with your provider. Sometimes adjustments like dose changes, switching medications, or adjusting your program tier can address your concerns. However, the decision is entirely yours, and we’ll support whatever choice you make regarding your healthcare.
Cancellation Process
- Contact anytime: Reach out to our team to initiate cancellation at any point—during or between billing cycles
- Confirmation: We’ll confirm your cancellation and provide documentation of your decision
- Final billing: You’ll only be charged for services rendered through your cancellation date; no future charges will apply
- Medication guidance: We’ll provide guidance on any remaining medications and recommend safe disposal options
- Record retention: Your medical records will be retained and available for transfer to another provider if needed
- No re-enrollment fee: If you change your mind, you can restart treatment with a simple consultation; there’s no re-enrollment fee
Important Considerations When Pausing or Stopping
If you’re currently taking GLP-1 or dual-agonist medication and pause or stop treatment, it’s important to understand what happens next. These medications are typically not meant for abrupt discontinuation. Your provider may recommend gradually reducing your dose to minimize any transition effects. Additionally, stopping your medication doesn’t mean weight regain is inevitable—the lifestyle changes you’ve made while on treatment (improved eating habits, increased activity) can help maintain your progress.
Many patients who pause treatment do resume at a later time. Your provider will work with you on a plan that makes sense for your situation, whether that’s pausing temporarily, adjusting your current plan, or exploring other options.
What Happens to Your Refills
When you pause or cancel, any pre-authorized refills are immediately halted. If medication is already shipped or in transit when you request a pause or cancellation, contact us immediately and we can coordinate with the pharmacy. Your medication will not be delivered after your pause or cancellation date.
Addressing Concerns Before Canceling
If you’re considering cancellation due to side effects, costs, lack of results, or other concerns, we’d like the opportunity to discuss alternatives. Common issues can often be addressed:
- Side effects: Dose adjustments, timing changes, or dietary modifications may help
- Cost concerns: We can explore insurance coverage, HSA/FSA options, payment plans, or program tier adjustments
- Slow results: Progress varies; your provider can assess whether more time is needed or dose adjustments are appropriate
- Life changes: Pausing might be more appropriate than canceling if you expect to resume treatment later
Contact us to discuss your concerns before making a final decision. Our team is committed to finding solutions that work for your situation.
Restarting Treatment After Cancellation
If you’ve canceled and want to restart treatment later, you’ll need to schedule a new consultation with your provider. This allows them to reassess your health, review any changes in your medical status, and ensure you’re still a good candidate for treatment. Your previous medical records will inform this evaluation, so the process is typically faster than an initial consultation. There’s no penalty or re-enrollment fee for restarting treatment.
For more details about our policies, check our FAQ section or review our program policies. If you have specific questions about pausing, canceling, or restarting your treatment, our team is here to help. Contact us anytime to discuss your options.
Disclaimer: Results vary. Eligibility determined by a licensed provider. Pausing and cancellation policies apply to all patients. Any medical concerns regarding stopping medication should be discussed with your provider. Medical records are retained according to HIPAA requirements.