How Are Prescriptions Filled and Shipped?
Once you’ve completed your initial consultation and been approved for GLP-1 or dual-agonist (GLP-3/retatrutide) treatment, the next step is understanding how your medications will reach you. Our streamlined prescription and fulfillment process is designed to be convenient, discreet, and reliable. We partner with specialized pharmacies and logistics providers to ensure your medications arrive safely and on schedule.
The Prescription Process
After your licensed provider completes your medical evaluation and determines your eligibility, they will generate an electronic prescription for your medication. This prescription includes your specific dose, refill information, and any special instructions. You don’t need to physically pick up or deliver the prescription—everything is handled electronically between our clinic and our partnered pharmacies.
We work with multiple specialty pharmacies that specialize in GLP-1 and dual-agonist medications. These pharmacies are carefully selected for their quality control, patient service, and ability to handle the special storage requirements of these medications. Your prescription is sent directly to the pharmacy, and you’ll receive confirmation when it’s being prepared.
Specialty Pharmacy Partnership
GLP-1 and dual-agonist medications require special handling because they’re refrigerated biologics. Our partnered specialty pharmacies have the expertise and infrastructure to properly store, package, and ship these temperature-sensitive medications. They use insulated packaging with temperature monitoring to ensure your medication remains stable throughout transit.
Specialty pharmacies also provide additional patient support services, including dosing guidance, injection training, and side effect management. If you have questions about your medication while it’s being shipped or after you receive it, the specialty pharmacy’s patient service team is available to help.
Shipping and Delivery Timeline
- Processing: Most prescriptions are filled and shipped within 2-3 business days of approval
- Tracking: You’ll receive a tracking number so you can monitor your package in real-time
- Insulated packaging: Temperature-controlled packaging protects your medication during transport
- Signature: Packages may require a signature at delivery for security and insurance purposes
- Delivery window: Most medications are delivered within 3-5 business days of shipping
- Weekend delivery: Many carriers offer weekend delivery options to accommodate your schedule
What to Expect When Your Package Arrives
When your medication arrives, inspect the package immediately for any signs of damage or temperature-related issues. Your package will contain your pre-filled pens or syringes, detailed injection instructions, alcohol swabs, and a sharps container for safe needle disposal. Everything is organized and ready to use immediately.
Upon receipt, remove your medication from the package and store it in the refrigerator at 36-46°F (2-8°C). Keep your medication in its original packaging to protect it from light. If your medication was shipped with ice packs, allow it to come to room temperature for 15-20 minutes before injecting.
Coordination With Your Treatment Plan
Prescriptions and refills are coordinated with your treatment schedule. Your provider will prescribe medications for your dosing frequency (typically weekly injections), and your refills will be timed to arrive before you need your next dose. Our team monitors refill schedules to prevent gaps in your treatment, ensuring you never run out.
If you’re traveling or need your next prescription shipped to a different address, let us know, and we’ll arrange for your medication to be shipped to your temporary location. For more information about how your ongoing treatment program works, including refill schedules, check out our FAQ section.
If you have concerns about receiving your medication, shipping costs, or delivery logistics, our team is here to help. Contact us for support, and we’ll ensure your prescriptions arrive exactly when you need them.
Disclaimer: Results vary. Eligibility determined by a licensed provider. Medication must be stored as directed. Do not use medication if packaging is damaged or shows signs of improper temperature control during shipping.